Missed Service

Household Bins

Bins must be placed out on the kerbside for collection the evening before your scheduled service day or by 6:00 a.m. on the day of collection.

Your bin may not have been collected for one or more of the following reasons:

  • Incorrect bin type presented
  • Bins not placed on the kerbside by 6:00am
  • No street access
  • Contamination (unacceptable items in your bin)
  • Too Heavy for the truck to lift (maximum 80kg)
  • Overfull (lid must be closed)
  • Items jammed, preventing the bin from emptying completely

If your bin has been missed you must advise us within 2 working days.  Once reported, your bin will generally be collected withing 24-48 hours after receving your request.

To report a Missed Service click here or contact the REMONDIS Harbour Cities Team on 1300 121 344.