FAQ's

Some of the items I placed out for my Bulk Kerbside Collection have been left. Why?

Some items are not suitable for the kerbside collection service. Items that are not accepted include panes of glass, hazardous goods, asbestos, chemicals, paints or liquids, building materials including bricks, tiles and concrete, food waste or household garbage. Visit our page to find some disposal solutions for these items.

Can I cancel or change my Bulk Kerbside Collection booking?

No. Once a bulk kerbside collection has been booked it cannot be changed or cancelled.

Do I have to wash recyclables before I put them into my yellow lidded bin?

Your recyclable containers such as jars, bottles and cans need to be empty but you don’t have to wash them. Make sure they contain no liquid or food by tipping out any excess liquid and scraping out food remains before placing them into the recycling bin. If you prefer to wash your recyclables – try using old dish washing water instead of fresh water.

I still have a divider in my old split bin. When will it be taken out? Can I do this myself?

Please contact the REMONDIS Harbour Cities team on 1300 121 344 to organise removal of the divider from your Yellow Lid Bin - please do not do this yourself. The divider will be recycled and made back into new bins.

Why wasn’t my bin collected?

If your bin was presented correctly at the kerb the evening before collection, and a sticker has not been left indicating a reason for your collection not taking place, please contact the REMONDIS Harbour Cities team on 1300 121 344 to log a missed service. Alternatively, to book this yourself online click here. Your bin should be collected within 2 working days of receiving your request.

What happens if my bin is damaged?

Please call the REMONDIS Harbour Cities team on 1300 121 344 to organise repairs or a replacement bin. Alternatively, to organise this yourself online click here. Your bin repair should take place over the next few days (usually within two whole working days after the working day that your booking was lodged). Please ensure bins that need repairing or bins that need removal are placed on the kerbside until the repair or replacement is complete. You may continue to use this bin.

What happens if my bin is stolen or burnt?

Please call the REMONDIS Harbour Cities team on 1300 121 344 to organise a replacement bin. Alternatively, to organise this yourself online click here. Your bin replacement should take place over the next few days (usually within two whole working days after the working day that your booking was lodged). There is no charge for replacement bins.

What happens if I move to another address? 

Please do not take your bins with you when you move to another property. The bins belong to the rateable address. If you move to a pre-owned property, bins should already be on site. If there are no bins on site please contact the REMONDIS Harbour Cities team on 1300 121 344 to organise replacement bins according to the current domestic waste charge on that property. If you are moving into a newly built property please contact the REMONDIS Harbour Cities team on 1300 121 344 to request your waste collection service click here.

Can I have additional bins? 

If you find that your bins are constantly overflowing, for a small annual fee added to the Council Rates of the property, additional recycling, FOGO or general waste bins can be obtained. To apply for additional services the owner or managing agent of the property needs can request this online  by clicking here. Alternately, contact the REMONDIS Harbour Cities team on 1300 121 344 to arrange this.

What happens to recycling & waste services on Public Holidays?

If your bin service falls on a Public Holiday, please place your bin at the kerbside the evening before your collection day. All our services remain the same over any Public Holiday including Christmas Day, however our drivers may be earlier than usual.